🎮 Experiences (Mini Putt, VR, Arcade)

All experience sales are final—but if something on our end messed up your fun (like a tech issue or a facility hiccup), let us know within 48 hours and we’ll make it right.

To report a problem, email us at fun@glowtown.ca with:

- Your full name & contact info

- The date & time of your visit

- What went wrong

- Any photos or receipts if you have them

We’ll get back to you within 3 business days. If approved, we may issue a credit or refund at our discretion.

🚫 Non-Returnable Items

We’re unable to offer refunds or exchanges on:

- Gift cards

- Sale or promo items

- Opened/used items (for hygiene reasons)